Digital outages reported by HDFC found credit negative: Moody

Multiple digital outages reported by private sector lender, HDFC Bank, are credit negative, global rating agency Moody’s said on December 7. The RBI, last week, had temporarily halted HDFC’s digital launch and issuance of new credit cards as the bank faced multiple outages in internet banking, mobile banking and payment utility services for the last two years. Moody said, this can tarnish the brand image leading to potential clients switching over to other brands in market. They also predicted, postponed HFDC Bank’s Digital 2.0 due to RBI’s scrutiny.