Facebook acquires Kustomer for $1B

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Facebook has acquired Kustomer ( a customer service CRM platform) for $1 billion. Facebook is not only in making a move towards customer services, earlier this month Snap has acquired Voca.ai, a startup creating AI-based voice agents for call centers. Kustomer provides it’s customer service teams better data for interacting with people. With this move Facebook can now improve its services to businesses who have presence on various social networks.

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