Image courtesy moneycontrol.in
Today after the launch of new income tax e-filing portal by Infosys, the users faced many glitches during paying the tax online. Finance Minister Nirmala Sitharaman tagged IT giant Infosys and its co-founder and chairman, Nandan Nilekani, after receiving a large number of complaints from users. She also asked Mr. Nilekani to address the grievances in a tweet. She said she hoped Infosys and Mr. Nilekani would not “let down our taxpayers in the quality of services being provided”.
Ms. Sitharaman tweeted, “The much awaited e-filing portal 2.0 was launched last night 20:45 hrs, I see in my TL grievances and glitches… Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided…”
The much awaited e-filing portal 2.0 was launched last night 20:45hrs.
I see in my TL grievances and glitches.
Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided.
Ease in compliance for the taxpayer should be our priority. https://t.co/iRtyKaURLc
— Nirmala Sitharaman (@nsitharaman) June 8, 2021
The system went live on Monday night and ran into glitches since then, many users posted tweets tagging the Finance Minister.
The Bengaluru headquarter of Infosys has also developed GSTN portal, used for GST payment and return filing. The software faced major complaints for criticism in 2017 over glitches on the website.
Former Infosys executive Mohandas Pai tweeted and defended the company that, “Every large system like this will have issues! Most are at the users side too, takes time to settle down! User education, data input, data population, comments on design, takes time to settle down!”