On June 15 the country’s biggest private sector lender, HDFC Bank mentioned on Twitter that its mobile banking app is facing technical glitches but later the issue is resolved.
Please note the issues around mobile banking app is now resolved. Customers can now use NetBanking and mobile banking app for transactions. We regret the inconvenience and thank you for your patience.
— HDFC Bank News (@HDFCBankNews) June 15, 2021
Earlier today on Twitter the bank had informed customers that the mobile app is facing some issues and we request to use the net banking services for transactions, and tweeted that, “We are experiencing some issues on the Mobile Banking App. We are looking into this on priority and will update shortly. Customers are requested to please use Net Banking to complete their transaction. Regret the inconvenience caused.”
We are experiencing some issues on the MobileBanking App. We are looking into this on priority and will update shortly. Customers are requested to please use NetBanking to complete their transaction. Regret the inconvenience caused. Thank you.
— HDFC Bank News (@HDFCBankNews) June 15, 2021
The current technical glitch that happened at a time when the bank’s IT infrastructure was already under the Reserve Bank of India audit for a series of technical problems reported.
Later, an RBI, appointed third party-audit for the bank’s IT infrastructure and its currently underway. It disallowed presumably benefitted for its rivals, which includes ICICI Bank Ltd, and it offered them an opportunity to gain customers.
HDFC Bank is also the biggest card issuers in the country with 15 million credit cards and 33.8 million debit cards as of December 2020 end. HDFC Bank’s retail portfolio is now grown by around 7 per cent in the year ended March 2021. And the current retail franchise of HDFC Bank has expanded and its credit cards business by 12 per cent and home loans by around 10 per cent.
