Using Samsung Hospitality TVs and LYNK Cloud, The Apurva Kempinski Bali enhances its five-star service with a seamless, personalized experience.
Located atop the cliffs of Nusa Dua in Bali, Indonesia, this luxury resort combines grand Balinese architecture, sweeping ocean views, and a carefully designed stay. Every detail, including in-room and on-property digital touchpoints, feels curated and intentional.
“We believe personalized service and elegance should extend into the digital space, ensuring each interaction reflects the warmth and refinement our guests expect,” said Eva Gepak, Executive Assistant Manager at The Apurva Kempinski Bali.
Samsung Newsroom explored how Samsung display technologies enhance the guest experience at the resort.
Where Comfort Meets Connectivity
Designed as an open-air theater inspired by the Majapahit era, The Apurva Kempinski Bali features 475 guest rooms, suites, and villas — each blending craftsmanship, culture, and modern comfort. Within these spaces, the digital experience extends naturally.
Samsung Hospitality TVs (HBU8000 model) in every room deliver 4K picture quality in an AirSlim design that complements the interiors. With Google Cast built in, guests can stream content from Android and iOS devices directly to the screen — no dongles or extra login steps required.
“Guests appreciate ordering services directly from the in-room TV and how easily they can stream their own content — just like at home,” said Gepak. “The technology enhances comfort and makes their stay feel more personal.”
Personalized Service, On Screen
When guests arrive, in-room on-screen features help them settle in and explore. Personalized welcome messages, amenity highlights, and timely recommendations keep key information accessible.
Powered by LYNK Cloud, these digital touchpoints help guests discover the property while remaining polished and unobtrusive. At a resort where every detail is considered, this layer supports the premium atmosphere throughout.
A Connected Experience Across the Resort
The same ease extends beyond the guest room, with Samsung display technologies keeping guest-facing content current, coordinated, and aligned with the resort’s overall tone.
Through LYNK Cloud’s centralized platform, staff manage TVs and digital signage, update messaging remotely, and maintain a consistent experience across rooms and shared spaces — supporting the smooth, coordinated service expected of a five-star destination.
“This collaboration shows how connected displays, cloud platforms, and thoughtful design elevate an exceptional property into a digitally empowered resort — setting a new benchmark for luxury hospitality in Asia,” said Kelly Zakaria, IT Manager at The Apurva Kempinski Bali.
Technology That Complements the Experience
In hospitality, technology works best when it feels like a natural extension of the stay. At The Apurva Kempinski Bali, Samsung Hospitality TVs add a modern digital layer to an experience defined by warmth and detail.
“Working with Samsung has been an outstanding experience,” said Zakaria. “From consultation and technical setup to post-installation support, every step was guided with clarity and care.”
