IRCTC website, app down: Train ticket booking affected in massive outage

The Indian Railway Catering and Tourism Corporation (IRCTC) app and website experienced a major outage on Thursday, leaving thousands of users unable to book train tickets and causing widespread frustration among travellers. Social media platforms were flooded with complaints, as passengers expressed their dismay over the disruption and lack of updates from IRCTC.

 

The Outage at a glance

The outage left users staring at error messages like, “Unable to perform action due to maintenance activity,” which sparked over 2,000 complaints recorded on Downdetector, a service tracking online disruptions. The IRCTC platform plays a crucial role in facilitating train bookings across India, making the outage particularly disruptive.

Passengers voiced their irritation on social media, calling for better communication from IRCTC. One frequent traveller commented, “This outage is highly inconvenient. I hope IRCTC resolves it soon and ensures it doesn’t happen again.”

So far, IRCTC has not issued any official statement explaining the cause of the outage or providing an estimated timeline for restoration. This lack of communication has added to users’ concerns, as many depend on the platform for their daily and long-distance travel plans.

This isn’t the first time the IRCTC platform has faced technical issues. Past disruptions have triggered discussions about the need for more robust digital infrastructure to handle the growing demand from millions of users.

 

What’s Next?

With no immediate resolution in sight, the incident has raised serious questions about the reliability of essential online services in India. As passengers wait for updates, the pressure is on IRCTC to address the outage promptly and implement measures to prevent similar issues in the future.

This situation serves as a reminder of the increasing reliance on digital platforms for critical services—and the importance of ensuring their reliability and resilience.

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